FREQUENTLY ASKED QUESTIONS
When will my order arrive?
Please allow 5-7 business days from the date of purchase for the item to be packaged and shipped. Once shipped, you will be notified and provided a tracking number.
If you need your order to arrive quickly for whatever reason, please contact us and we will do our best to help you.
How much is UK shipping?
The shipping cost will be updated in your shopping bag based on the weight of your order.
Less than 1kg: £4
Between 1kg and 2kg: £5
Between 2kg and 5kg: £7
Do you offer international shipping?
Yes, we do ship outside the UK. Please contact us for a shipping quote.
Import taxes & duties are the responsibility of the customer. FINNA is not liable to pay any duties or import taxes. With the UK having left the EU this is now the case for all of our European customers.
What kind of packaging do you use?
Most of our packaging including cardboard boxes and bubble wrap have been reused from our friends and neighbours. We also use Ecoflo packing peanuts which are made of maize, making them biodegradable, compostable, and soluble in water!
What's your return policy?
All Finna Vintage pieces are final sale - we do not accept returns. We want you to be happy with your purchase, so please contact us before purchasing if you have any questions.
Please understand that with vintage items there is sometimes some minor signs of wear. We will always point out any noticeable flaws in the product descriptions.
What if an item arrives broken?
We always do our very best to pack items carefully, taking every effort to keep your treasures safe. Despite this, sadly it does sometimes happen that items are broken in transit. If this is the case with your order, please take photos within 24 hours of receiving the parcel and send them to us so that we can offer you a refund.